What does internet downtime actually cost your business?
Every outage costs more than the minutes on the clock. Lost card payments, idle staff, IT hours spent chasing the carrier, and customers who do not come back. Put your own numbers in and see the real figure, per minute, per outage, and per year across every site.
Your estate
How many locations depend on connectivity, and what each one earns.
Your outage pattern
Be honest here. Count every incident, not just the ones that made it into a ticket.
People standing idle
Staff are still being paid while the tills, phones, and systems are down.
Fixing it
Someone has to diagnose the fault, call the carrier, and chase the fix. That time is not free.
The cost you cannot see on a spreadsheet
Where the money goes
Annual figures across your whole estate. Lost revenue usually dominates, but staff and recovery costs are the part most businesses never put a number on.
How this calculator works
No black box. Here is exactly what we calculate, so you can defend the figure when someone questions it.
- Lost revenue = hourly revenue x outage length x the percentage of revenue that depends on connectivity. If customers pay another way or come back later, lower the dependency percentage.
- Idle staff cost = staff affected x hourly cost x outage length x productivity lost. Staff are paid whether the systems work or not.
- IT and recovery time = hours spent per incident x hourly cost. This applies per outage, regardless of how long the outage lasts.
- Lost repeat business is the hardest cost to measure and the easiest to ignore. We apply a flat 20% uplift to lost revenue as a deliberately conservative allowance. Industry estimates of churn after a failed transaction vary widely, so treat this line as directional and switch it off if your leadership team only accepts hard costs.
- What we leave out: SLA penalties, regulatory exposure, reputational damage on social media, and the cost of delayed site openings. If any of those apply to you, the real number is higher than the one on this page.
Figures are estimates based on your inputs and are provided for guidance only.
This is a solvable problem
Most businesses treat outages as weather: unpredictable, unavoidable, someone else's fault. They are not. A second, independent connection with automatic failover keeps card payments, phones, and cloud systems running when the primary line drops, and modern cellular connectivity means a new site can be trading in days rather than waiting weeks for a circuit.
We design and supply resilient connectivity for multi-site businesses. If the number above is bigger than you expected, tell us about your estate and our engineering team will spec what it would take to bring it close to zero.