What does this care plan cover?

PrimeCare extensions cover InControl 2 cloud management, SpeedFusion VPN bonding features, advance hardware replacement (where applicable), firmware updates, and warranty extension to match the term.

When does the extension start?

PrimeCare extensions activate at the end of the current care plan term, providing continuous coverage. Stack multiple terms for longer protection.

Is this the right tier for my router?

PrimeCare A applies to entry-level routers (B One, BR1 Mini, AP One); B/C to mid-tier (Balance 310, BR2, Transit); D/E to flagship enterprise (HD MBX, SDX); J/K/P to top-tier (EPX, SDX Pro, Balance 5000 EC). Check the title and the product spec for compatibility.

After purchase, the licence key is delivered by email. Apply it via InControl 2 cloud against your router's serial number. The extension activates immediately.

Can I transfer it to another router?

PrimeCare licences are tied to the router's serial number and are non-transferrable. Always verify your router serial before purchasing.

What happens if I let it lapse?

Cloud management features and SpeedFusion will continue working but you lose access to firmware updates, advance RMA, and engineering support. Reactivation is possible but will be charged from the end of the original cover.

Peplink PrimeCare B 1-Year Extension

$99.00

Peplink PrimeCare B 1-Year Extension

$99.00

✓ Platinum Partner ✓ Authorised Reseller ✓ 1yr PrimeCare ✓ Free UK delivery

Detailed spec sheet on request — talk to a Peplink specialist →

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1-Year PrimeCare B extension for small mobile and branch Peplink routers

PrimeCare B renews the bundled service subscription on small-tier mobile and branch Peplink routers for 12 months from activation. Without an active PrimeCare subscription, the router still routes traffic but loses InControl 2 cloud management, SpeedFusion peer entitlement, FusionHub licences, and bonding/failover/smoothing features. PrimeCare B is the right tier for BR1 Mini LTE/LTEA, B One Plus, and BR2 LTE.

What this tier covers

PrimeCare B applies to:

MAX BR1 Mini LTE
MAX BR1 Mini LTEA Cat-12
B One Plus
MAX BR2 LTE EMEA
AP One Mini and selected entry APs

The router's product page lists the correct tier letter under "Recommended add-ons". InControl 2 validates the activation key against the device serial; buying the wrong tier won't activate.

What renewing PrimeCare unlocks

InControl 2 cloud management: single-pane fleet oversight, configuration push, firmware control, GPS tracking and traffic statistics
5 SpeedFusion VPN peers: bond cellular, Ethernet WAN, Wi-Fi WAN, Starlink into a single resilient pipe
SpeedFusion features: hot failover, WAN smoothing, bandwidth bonding
BR1 Mini feature pack unlock: second WAN port (Ethernet or Wi-Fi as WAN) and bonding features stay live as long as PrimeCare is current; without it, the Mini becomes single-WAN
FusionHub licence entitlement
Warranty extension: extends standard 1-year warranty by another year
Firmware support: continued firmware and security updates

How activation works

You buy this PrimeCare B 1-Year extension. We email the activation key after order processing.
Log in to InControl 2 (or open the Peplink mobile app) and apply the activation key against the target device's serial number.
The 12-month period starts from the activation date. Extensions stack: activating while existing cover remains adds to the existing cover end date.

Multi-year savings

For longer cover, the 2-year (PRM-B-2Y, £178) and 4-year (PRM-B-4Y, £356) extensions price at flat multiples. Most fleet operators with 5+ vehicles run 4-year cover to align with hardware refresh cycles and avoid per-renewal admin overhead.

Critical for BR1 Mini deployments

The BR1 Mini LTE and LTEA platforms have a unique behaviour: without PrimeCare or the perpetual feature pack licence (MAX-BR1-MINI-LC-FP), the second WAN port and bonding features deactivate. For fleet operators, this matters more than usual. Either keep PrimeCare current or buy the perpetual feature pack outright.

PrimeCare vs PrimeCare+

PrimeCare+ B (PCP-B range) adds advanced 24/7 technical support and faster RMA for mission-critical fleet deployments. For most fleet operators, regular PrimeCare B is plenty.

Need help with renewal across a fleet?

The Tech Factory is a Peplink Platinum Partner with an in-house engineering team that deploys these globally. We bundle PrimeCare across multi-vehicle fleets, manage InControl Cloud Provisioning so renewals push automatically, and quote multi-year cover at scale. Email info@thetechfactory.co.uk or call +44 (0)1788 550000.

Same-day UK dispatch on orders before 13:00 (working days) when the SKU is in our supply chain. Otherwise typically 1 to 3 working days from UK, or 5 to 10 days sourced from EU or US.