What does this care plan cover?

PrimeCare extensions cover InControl 2 cloud management, SpeedFusion VPN bonding features, advance hardware replacement (where applicable), firmware updates, and warranty extension to match the term.

When does the extension start?

PrimeCare extensions activate at the end of the current care plan term, providing continuous coverage. Stack multiple terms for longer protection.

Is this the right tier for my router?

PrimeCare A applies to entry-level routers (B One, BR1 Mini, AP One); B/C to mid-tier (Balance 310, BR2, Transit); D/E to flagship enterprise (HD MBX, SDX); J/K/P to top-tier (EPX, SDX Pro, Balance 5000 EC). Check the title and the product spec for compatibility.

After purchase, the licence key is delivered by email. Apply it via InControl 2 cloud against your router's serial number. The extension activates immediately.

Can I transfer it to another router?

PrimeCare licences are tied to the router's serial number and are non-transferrable. Always verify your router serial before purchasing.

What happens if I let it lapse?

Cloud management features and SpeedFusion will continue working but you lose access to firmware updates, advance RMA, and engineering support. Reactivation is possible but will be charged from the end of the original cover.

Peplink InControl 2 Cloud Subscription (1-Year)

£29.00

Peplink InControl 2 Cloud Subscription (1-Year)

£29.00

✓ Platinum Partner ✓ Authorised Reseller ✓ 1yr PrimeCare ✓ Free UK delivery

Detailed spec sheet on request — talk to a Peplink specialist →

Peplink Platinum Partner. The engineering team that runs Peplink networks for broadcast, maritime, defence and enterprise picks the kit. About TTF ↗

1-Year InControl 2 cloud management subscription for Peplink legacy hardware

InControl 2 is Peplink's cloud management platform: single-pane oversight of every Peplink device on your account, configuration push, firmware control, alerting, traffic statistics, GPS fleet tracking, and InControl Cloud Provisioning for zero-touch deployment. Newer Peplink hardware (BR1 Pro 5G, BR2 Pro 5G, B One 5G, Balance 580X HW2, etc.) bundles InControl 2 entitlement via PrimeCare. Legacy hardware that predates PrimeCare needs a separate InControl 2 subscription, sold as ICS-012 (1-Year) or ICS-024 (2-Year). SKU ICS-012.

What this is for

Buy ICS-012 1-Year for legacy Peplink hardware that does NOT have an active PrimeCare subscription, including:

Surf SOHO MK3
Original MAX BR1 (pre-Pro)
Older MAX HD2 / HD4 hardware nearing EOL
Legacy AP One models
Any Peplink device where InControl 2 cloud management has lapsed and you want to renew JUST cloud management without buying full PrimeCare

For modern hardware running PrimeCare A/B/C/J, do NOT buy ICS-012. PrimeCare already covers InControl 2; ICS-012 would be redundant. Refer to the PrimeCare collection for the right subscription for current hardware.

What ICS-012 unlocks

InControl 2 cloud management. Web admin console, configuration push, firmware management, statistics dashboard, alerts.
Device-specific entitlements (varies by hardware): some legacy hardware needs InControl 2 active to use specific cloud-side features.

ICS-012 does NOT include: SpeedFusion peer entitlements, FusionHub licences, warranty extension, hardware support. Those come with PrimeCare.

How activation works

You buy this 1-Year subscription. We email the activation key after order processing.
Apply the key in InControl 2 against the target device serial.
The 12-month period starts from activation.

Multi-year saving

2-year (ICS-024, £49) renews for 24 months at a small saving over two single-year purchases.

Peplink Platinum Partner support

The Tech Factory ships ICS-012 globally. Talk to our engineering team if you're not sure whether your legacy hardware needs ICS-012 or PrimeCare; we'll check the device serial against Peplink's entitlement engine and quote the right SKU.

Same-day UK dispatch on orders before 13:00 (working days) when the SKU is in our supply chain. Otherwise typically 1 to 3 working days from UK, or 5 to 10 days sourced from EU or US.