What does this care plan cover?

PrimeCare extensions cover InControl 2 cloud management, SpeedFusion VPN bonding features, advance hardware replacement (where applicable), firmware updates, and warranty extension to match the term.

When does the extension start?

PrimeCare extensions activate at the end of the current care plan term, providing continuous coverage. Stack multiple terms for longer protection.

Is this the right tier for my router?

PrimeCare A applies to entry-level routers (B One, BR1 Mini, AP One); B/C to mid-tier (Balance 310, BR2, Transit); D/E to flagship enterprise (HD MBX, SDX); J/K/P to top-tier (EPX, SDX Pro, Balance 5000 EC). Check the title and the product spec for compatibility.

After purchase, the licence key is delivered by email. Apply it via InControl 2 cloud against your router's serial number. The extension activates immediately.

Can I transfer it to another router?

PrimeCare licences are tied to the router's serial number and are non-transferrable. Always verify your router serial before purchasing.

What happens if I let it lapse?

Cloud management features and SpeedFusion will continue working but you lose access to firmware updates, advance RMA, and engineering support. Reactivation is possible but will be charged from the end of the original cover.

Peplink PrimeCare P 1-Year Extension

£1,219.00

Peplink PrimeCare P 1-Year Extension

£1,219.00

✓ Platinum Partner ✓ Authorised Reseller ✓ 1yr PrimeCare ✓ Free UK delivery

Detailed spec sheet on request — talk to a Peplink specialist →

Peplink Platinum Partner. The engineering team that runs Peplink networks for broadcast, maritime, defence and enterprise picks the kit. About TTF ↗

1-Year PrimeCare P extension for top-tier flagship Peplink hardware

PrimeCare P renews the bundled service subscription on top-tier flagship Peplink hardware for 12 months from activation. The premium enterprise care tier covering Peplink's largest and most demanding deployments: EPX series, Balance 2500/5000 EC, MAX HD4 MBX 5G, PDX, and PDX EC. Without an active PrimeCare P subscription, hardware still routes traffic but loses the substantial enterprise entitlements that justify these platforms. SKU PRM-P-1Y.

What this tier covers

PrimeCare P applies to:

Peplink EPX (EPX-M8), modular enterprise platform
Balance 2500 EC (BPL-2500-EC), multi-Gbps SD-WAN flagship
Balance 5000 EC (BPL-5000-EC-40G, BPL-5000-EC-100G), 100G enterprise platform
MAX HD4 MBX 5G (MAX-HD4-MBX-5GN-T), quad-modem flagship mobile
PDX (PDX-5GN-T) and PDX EC (PDX-EC-LTEA-K-T)
Other top-tier Peplink hardware as listed on the device's product page

The device's product page lists the correct tier letter under "Recommended add-ons". InControl 2 validates the activation key against the device serial; buying the wrong tier won't activate.

What renewing PrimeCare P unlocks

InControl 2 cloud management with full enterprise feature set
Maximum SpeedFusion peer entitlements typical for top-tier flagships (scalable into the thousands via SFN-LC licences)
10 Gbps SpeedFusion bonding on supported platforms with 256-bit AES encryption
SpeedFusion features: hot failover, WAN smoothing, bandwidth bonding, X.509 certificate authentication, dynamic routing, traffic engineering
FusionHub licence entitlement
AP Controller Pro for managing 500+ Peplink access points
HA pair support
Drop-in Mode
Warranty extension
Firmware and security updates
Docker container support

How activation works

You buy this PrimeCare P 1-Year extension. We email the activation key after order processing.
Apply the activation key in InControl 2 against the target device's serial number.
The 12-month period starts from the activation date. Extensions stack with existing cover.

Multi-year ladder

1-year (£1,219) → 2-year (PRM-P-2Y, £2,438) → 4-year (PRM-P-4Y, £4,876). Almost every customer at this tier buys 4-year cover.

HA pair pricing

Each device in an HA pair needs its own PrimeCare P subscription. For a primary plus standby pair on 4-year cover, that's two PRM-P-4Y entitlements (£9,752 total). The Tech Factory quotes pair-bundles to reduce administration overhead at this scale.

PrimeCare vs PrimeCare+

PrimeCare+ P (PCP-P range) adds advanced 24/7 technical support, faster RMA, and premium hardware warranty. For top-tier flagship deployments, broadcast operations centres, financial trading floors, large healthcare cloud, ISP-class backhaul, government, PrimeCare+ P is the standard call. Regular PrimeCare P suits enterprise deployments where business-hours support is sufficient.

Need help with renewal at this scale?

The Tech Factory is a Peplink Platinum Partner with an in-house engineering team that deploys these globally. Top-tier flagship deployments need careful renewal planning, HA pair coordination, multi-site SpeedFusion peer audit, and InControl 2 entitlement reconciliation. Talk to us before you renew. Email info@thetechfactory.co.uk or call +44 (0)1788 550000.

Same-day UK dispatch on orders before 13:00 (working days) when the SKU is in our supply chain. Otherwise typically 1 to 3 working days from UK, or 5 to 10 days sourced from EU or US.