What does this care plan cover?

PrimeCare extensions cover InControl 2 cloud management, SpeedFusion VPN bonding features, advance hardware replacement (where applicable), firmware updates, and warranty extension to match the term.

When does the extension start?

PrimeCare extensions activate at the end of the current care plan term, providing continuous coverage. Stack multiple terms for longer protection.

Is this the right tier for my router?

PrimeCare A applies to entry-level routers (B One, BR1 Mini, AP One); B/C to mid-tier (Balance 310, BR2, Transit); D/E to flagship enterprise (HD MBX, SDX); J/K/P to top-tier (EPX, SDX Pro, Balance 5000 EC). Check the title and the product spec for compatibility.

After purchase, the licence key is delivered by email. Apply it via InControl 2 cloud against your router's serial number. The extension activates immediately.

Can I transfer it to another router?

PrimeCare licences are tied to the router's serial number and are non-transferrable. Always verify your router serial before purchasing.

What happens if I let it lapse?

Cloud management features and SpeedFusion will continue working but you lose access to firmware updates, advance RMA, and engineering support. Reactivation is possible but will be charged from the end of the original cover.

Peplink PrimeCare E 1-Year Extension

£239.00

Peplink PrimeCare E 1-Year Extension

£239.00

✓ Platinum Partner ✓ Authorised Reseller ✓ 1yr PrimeCare ✓ Free UK delivery

Detailed spec sheet on request — talk to a Peplink specialist →

Peplink Platinum Partner. The engineering team that runs Peplink networks for broadcast, maritime, defence and enterprise picks the kit. About TTF ↗

1-Year PrimeCare E extension for SDX-Lite, MAX HD2 MBX, and mid-tier Balance enterprise hardware

PrimeCare E renews the bundled service subscription on mid-tier enterprise Peplink hardware for 12 months from activation. Without an active PrimeCare subscription, hardware still routes traffic but loses InControl 2 cloud management, SpeedFusion peer entitlement, FusionHub licences, and the bonding/failover features that justify the enterprise platform. PrimeCare E is the right tier for SDX-Lite, MAX HD2 MBX (LTEA Cat-20 and LTEA Cat-12 variants), and select mid-tier Balance routers. SKU PRM-E-1Y.

What this tier covers

PrimeCare E applies to:

Balance SDX-Lite
MAX HD2 MBX (LTEA-Q variant, Cat-20)
MAX HD2 MBX (LTEA Cat-12 variant)
Balance 305 / 410 (legacy mid-tier branch)
Other mid-tier enterprise Peplink hardware as listed on the device's product page

The router's product page lists the correct tier letter under "Recommended add-ons". InControl 2 validates the activation key against the device serial; buying the wrong tier won't activate.

What renewing PrimeCare E unlocks

InControl 2 cloud management
SpeedFusion peer entitlement (typically 5 peers, scalable via licence)
SpeedFusion bonding, hot failover, WAN smoothing
FusionHub licence entitlement
Warranty extension
Firmware and security updates
Docker container support on hardware with Docker capability

How activation works

You buy this PrimeCare E 1-Year extension. We email the activation key after order processing.
Apply the activation key in InControl 2 against the target device serial.
The 12-month period starts from the activation date. Extensions stack with existing cover.

Multi-year ladder

1-year (£239) → 2-year (PRM-E-2Y, £478) → 4-year (PRM-E-4Y, £956).

Need help with renewal?

The Tech Factory is a Peplink Platinum Partner with an in-house engineering team that deploys these globally. Talk to us for renewal planning across a mid-tier enterprise estate, multi-site PrimeCare bundling, or migrating to PrimeCare+. Email info@thetechfactory.co.uk or call +44 (0)1788 550000.

Same-day UK dispatch on orders before 13:00 (working days) when the SKU is in our supply chain. Otherwise typically 1 to 3 working days from UK, or 5 to 10 days sourced from EU or US.