What does this care plan cover?

PrimeCare extensions cover InControl 2 cloud management, SpeedFusion VPN bonding features, advance hardware replacement (where applicable), firmware updates, and warranty extension to match the term.

When does the extension start?

PrimeCare extensions activate at the end of the current care plan term, providing continuous coverage. Stack multiple terms for longer protection.

Is this the right tier for my router?

PrimeCare A applies to entry-level routers (B One, BR1 Mini, AP One); B/C to mid-tier (Balance 310, BR2, Transit); D/E to flagship enterprise (HD MBX, SDX); J/K/P to top-tier (EPX, SDX Pro, Balance 5000 EC). Check the title and the product spec for compatibility.

After purchase, the licence key is delivered by email. Apply it via InControl 2 cloud against your router's serial number. The extension activates immediately.

Can I transfer it to another router?

PrimeCare licences are tied to the router's serial number and are non-transferrable. Always verify your router serial before purchasing.

What happens if I let it lapse?

Cloud management features and SpeedFusion will continue working but you lose access to firmware updates, advance RMA, and engineering support. Reactivation is possible but will be charged from the end of the original cover.

Peplink PrimeCare E 2-Year Extension

£478.00

Peplink PrimeCare E 2-Year Extension

£478.00

✓ Platinum Partner ✓ Authorised Reseller ✓ 1yr PrimeCare ✓ Free UK delivery

Detailed spec sheet on request — talk to a Peplink specialist →

Peplink Platinum Partner. The engineering team that runs Peplink networks for broadcast, maritime, defence and enterprise picks the kit. About TTF ↗

2-Year PrimeCare E extension for SDX-Lite and MAX HD2 MBX hardware

PrimeCare E 2-year cover renews the bundled service subscription on mid-tier enterprise Peplink hardware for 24 months from activation. Same entitlements as the 1-year and 4-year variants, with mid-cycle renewal cadence. SKU PRM-E-2Y.

What this tier covers

PrimeCare E applies to Balance SDX-Lite, MAX HD2 MBX (LTEA-Q and LTEA Cat-12 variants), Balance 305/410. For the full router list and activation flow, see the PrimeCare E 1-Year page; this 2-year listing carries the same entitlements over a longer period.

Why pick 2-year

Mid-cycle renewal cadence for mid-tier enterprise estates
Removes one annual renewal cycle compared to two single-year purchases
Same entitlements as 1-year and 4-year

Multi-year ladder

1-year (£239) → 2-year (PRM-E-2Y, £478) → 4-year (£956). Flat multiples.

Peplink Platinum Partner support

The Tech Factory is a Peplink Platinum Partner with an in-house engineering team that deploys these globally. Email info@thetechfactory.co.uk or call +44 (0)1788 550000.

Same-day UK dispatch on orders before 13:00 (working days) when the SKU is in our supply chain. Otherwise typically 1 to 3 working days from UK, or 5 to 10 days sourced from EU or US.