What does this care plan cover?

PrimeCare extensions cover InControl 2 cloud management, SpeedFusion VPN bonding features, advance hardware replacement (where applicable), firmware updates, and warranty extension to match the term.

When does the extension start?

PrimeCare extensions activate at the end of the current care plan term, providing continuous coverage. Stack multiple terms for longer protection.

Is this the right tier for my router?

PrimeCare A applies to entry-level routers (B One, BR1 Mini, AP One); B/C to mid-tier (Balance 310, BR2, Transit); D/E to flagship enterprise (HD MBX, SDX); J/K/P to top-tier (EPX, SDX Pro, Balance 5000 EC). Check the title and the product spec for compatibility.

After purchase, the licence key is delivered by email. Apply it via InControl 2 cloud against your router's serial number. The extension activates immediately.

Can I transfer it to another router?

PrimeCare licences are tied to the router's serial number and are non-transferrable. Always verify your router serial before purchasing.

What happens if I let it lapse?

Cloud management features and SpeedFusion will continue working but you lose access to firmware updates, advance RMA, and engineering support. Reactivation is possible but will be charged from the end of the original cover.

Peplink PrimeCare J 4-Year Extension

£2,276.00

Peplink PrimeCare J 4-Year Extension

£2,276.00

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4-Year PrimeCare J extension for flagship enterprise Peplink hardware

PrimeCare J 4-year cover renews the bundled service subscription on flagship enterprise Peplink routers for 48 months from activation. Same enterprise-grade entitlements as the 1-year and 2-year variants over a longer term, with locked-in pricing across the typical hardware lifecycle. SKU PRM-J-4Y.

What this tier covers

PrimeCare J applies to Balance 580X HW2 (BPL-580X-PRM), Balance 1350 series, MBX series, and other flagship-class hardware as listed on the device's product page. For the full entitlement list, see the PrimeCare J 1-Year page; this 4-year listing carries the same entitlements over a longer period.

Why buy 4-year cover

Locked-in enterprise pricing across the typical 4-year hardware lifecycle.
Removes four annual procurement events from the IT operations calendar.
Pairs naturally with HA pair deployments. For Balance 580X HW2 in HA pair, both routers need their own PrimeCare J. We quote pair-bundles to reduce administration overhead.
Same enterprise entitlements as 1-year (InControl 2 cloud, 50 SpeedFusion peers, gigabit SpeedFusion bonding, AP Controller for up to 100 APs, HA pair support, warranty, firmware support, Docker).
Critical for SLA-bound deployments where service entitlements must stay live continuously across the hardware lifecycle.

Multi-year vs annual

4-year (PRM-J-4Y, £2,276) is a flat 4x of 1-year (£569). Almost every enterprise customer buys 4-year cover; the operational savings (single procurement event, locked pricing, no renewal admin) typically more than justify the upfront commitment. For shorter cover, 1-year (£569) and 2-year (PRM-J-2Y, £1,138) extensions are available.

How activation works

Same as the 1-Year extension: activation key issued by email, applied in InControl 2 against the target Balance serial, 48-month period starts on activation date. Extensions stack with existing cover.

HA pair pricing

Each Balance 580X in an HA pair needs its own PrimeCare J subscription. For a primary plus standby pair on 4-year cover, that's two PRM-J-4Y entitlements (£4,552 total). Talk to us about pair-bundle quoting and reduced administration overhead at scale.

PrimeCare vs PrimeCare+

PrimeCare+ J 4-year (PCP-J-4Y) adds advanced 24/7 technical support, faster RMA, and premium hardware warranty. For mission-critical enterprise, broadcast operations centres, healthcare cloud, financial trading floors, and large branch networks, PrimeCare+ J is usually the right call. Talk to us for PrimeCare+ pricing.

Need help renewing your enterprise estate?

The Tech Factory is a Peplink Platinum Partner with an in-house engineering team that deploys these globally. We renew enterprise PrimeCare estates across multi-site organisations, bundle HA pair cover, and manage InControl 2 entitlement audits. Email info@thetechfactory.co.uk or call +44 (0)1788 550000.

Same-day UK dispatch on orders before 13:00 (working days) when the SKU is in our supply chain. Otherwise typically 1 to 3 working days from UK, or 5 to 10 days sourced from EU or US.