What does this care plan cover?

PrimeCare extensions cover InControl 2 cloud management, SpeedFusion VPN bonding features, advance hardware replacement (where applicable), firmware updates, and warranty extension to match the term.

When does the extension start?

PrimeCare extensions activate at the end of the current care plan term, providing continuous coverage. Stack multiple terms for longer protection.

Is this the right tier for my router?

PrimeCare A applies to entry-level routers (B One, BR1 Mini, AP One); B/C to mid-tier (Balance 310, BR2, Transit); D/E to flagship enterprise (HD MBX, SDX); J/K/P to top-tier (EPX, SDX Pro, Balance 5000 EC). Check the title and the product spec for compatibility.

After purchase, the licence key is delivered by email. Apply it via InControl 2 cloud against your router's serial number. The extension activates immediately.

Can I transfer it to another router?

PrimeCare licences are tied to the router's serial number and are non-transferrable. Always verify your router serial before purchasing.

What happens if I let it lapse?

Cloud management features and SpeedFusion will continue working but you lose access to firmware updates, advance RMA, and engineering support. Reactivation is possible but will be charged from the end of the original cover.

Peplink InControl 2 Cloud Subscription (2-Year)

£49.00

Peplink InControl 2 Cloud Subscription (2-Year)

£49.00

✓ Platinum Partner ✓ Authorised Reseller ✓ 1yr PrimeCare ✓ Free UK delivery

Detailed spec sheet on request — talk to a Peplink specialist →

Peplink Platinum Partner. The engineering team that runs Peplink networks for broadcast, maritime, defence and enterprise picks the kit. About TTF ↗

2-Year InControl 2 cloud management subscription for Peplink legacy hardware

2-year extension of the InControl 2 cloud management entitlement for legacy Peplink hardware that predates PrimeCare. Same entitlements as the 1-year ICS-012 over a longer term, with a small saving on multi-year cover. SKU ICS-024.

What this is for

Buy ICS-024 2-Year for the same use cases as ICS-012 (legacy Peplink hardware without active PrimeCare): Surf SOHO MK3, original MAX BR1, older HD2/HD4, legacy AP One. For the full eligibility list and what's included vs PrimeCare, see the ICS-012 1-Year page; this 2-year listing carries the same entitlements over a longer period.

Why pick 2-year over 1-year

Small price saving. 2-year ICS-024 is £49, versus two annual ICS-012 purchases at £58 (£29 × 2).
Reduces renewal admin for fleets running multiple legacy devices.
Locks in current InControl 2 pricing for the next 24 months.

How activation works

Same as ICS-012: activation key emailed after order, applied in InControl 2 against the target device serial, 24-month period starts on activation.

Peplink Platinum Partner support

The Tech Factory ships ICS-024 globally. Talk to our engineering team for legacy hardware lifecycle planning, including when it makes more sense to migrate to current hardware (BR1 Pro 5G, BR1 Mini 5G) versus continuing to renew InControl 2 on older devices.

Same-day UK dispatch on orders before 13:00 (working days) when the SKU is in our supply chain. Otherwise typically 1 to 3 working days from UK, or 5 to 10 days sourced from EU or US.