What does this care plan cover?

PrimeCare extensions cover InControl 2 cloud management, SpeedFusion VPN bonding features, advance hardware replacement (where applicable), firmware updates, and warranty extension to match the term.

When does the extension start?

PrimeCare extensions activate at the end of the current care plan term, providing continuous coverage. Stack multiple terms for longer protection.

Is this the right tier for my router?

PrimeCare A applies to entry-level routers (B One, BR1 Mini, AP One); B/C to mid-tier (Balance 310, BR2, Transit); D/E to flagship enterprise (HD MBX, SDX); J/K/P to top-tier (EPX, SDX Pro, Balance 5000 EC). Check the title and the product spec for compatibility.

After purchase, the licence key is delivered by email. Apply it via InControl 2 cloud against your router's serial number. The extension activates immediately.

Can I transfer it to another router?

PrimeCare licences are tied to the router's serial number and are non-transferrable. Always verify your router serial before purchasing.

What happens if I let it lapse?

Cloud management features and SpeedFusion will continue working but you lose access to firmware updates, advance RMA, and engineering support. Reactivation is possible but will be charged from the end of the original cover.

Peplink PrimeCare K 4-Year Extension

£2,636.00

Peplink PrimeCare K 4-Year Extension

£2,636.00

✓ Gold Partner ✓ Authorised Reseller ✓ 1yr PrimeCare ✓ Free UK delivery

Detailed spec sheet on request — talk to a Peplink specialist →

Peplink Gold Partner. The engineering team that runs Peplink networks for broadcast, maritime, defence and enterprise picks the kit. About TTF ↗

4-Year PrimeCare K extension for large enterprise SD-WAN hardware

PrimeCare K 4-year cover renews the bundled service subscription on Balance SDX-class enterprise Peplink hardware for 48 months from activation. Same enterprise-grade entitlements as the 1-year and 2-year variants over a longer term, with locked-in pricing across the typical hardware lifecycle. SKU PRM-K-4Y.

What this tier covers

PrimeCare K applies to Balance SDX, Balance 1350 EC, MAX HD2 MBX 5G, MAX MBX Mini 5G, MAX HD4 MBX (LTEA Cat-12 variants). For the full entitlement list, see the PrimeCare K 1-Year page.

Why buy 4-year cover

Locked-in enterprise pricing across the typical 4-year hardware lifecycle
Removes four annual procurement events from the IT operations calendar
Pairs naturally with HA pair deployments
Same enterprise entitlements as 1-year (InControl 2, 50+ SpeedFusion peers, multi-Gbps bonding, AP Controller, HA pair support, warranty, firmware support, Docker)
Critical for SLA-bound enterprise deployments where service entitlements must stay live continuously across the hardware lifecycle

Multi-year ladder

1-year (£659) → 2-year (£1,318) → 4-year (PRM-K-4Y, £2,636). Flat 4x of 1-year.

HA pair pricing

Each device in an HA pair needs its own PrimeCare K subscription. For a primary plus standby pair on 4-year cover, that's two PRM-K-4Y entitlements (£5,272 total). Talk to us about pair-bundle quoting.

Peplink Gold Partner support

The Tech Factory is a Peplink Gold Partner with an in-house engineering team that deploys these globally. Email info@thetechfactory.co.uk or call +44 (0)1788 550000.

Same-day UK dispatch on orders before 13:00 (working days) when the SKU is in our supply chain. Otherwise typically 1 to 3 working days from UK, or 5 to 10 days sourced from EU or US.